Emergency No-Water Service in Western North Carolina

Emergency No-Water Service

When the water is off, everything stops: no shower, no dishes, no livestock water, and in winter no way to keep pipes safe. We treat no-water calls as the priority they are. Call and tell us what happened; we will walk you through the breaker and the pressure switch on the phone, and if that does not bring the water back we come out, find the fault and fix it the same day whenever the part is on the truck. Dead pumps, tripped breakers, failed switches, waterlogged tanks, split lines, a pump that runs and never shuts off, or a well that filled with mud after a flood: we carry the common pumps, tanks, switches and fittings for the systems used around here so most calls end with water running before we leave.

Before you call, two things to check

Look at the breaker for the well pump and reset it once if it tripped. Look at the pressure gauge on the tank: if it reads zero and the pump is silent, the pump, switch or wiring is the likely fault; if the pump is humming or clicking rapidly, shut it off at the breaker so it does not burn up. Then call. Do not keep resetting a breaker that trips again, and do not run a pump that is not moving water.

Winter and storm calls on mountain roads

We are set up for the roads here. In a hard freeze the fault is often a frozen line in a well house, crawlspace or an exposed run, not the pump, and we check that first. After flooding the problem is usually a submerged pump motor, a wellhead that took on water, or silt in the system, and we disinfect and flush as part of the repair. Gravel drives and steep lots are normal for us.

What’s included

• Priority same-day response for no-water calls
• Phone triage of the breaker and pressure switch first
• Common pumps, tanks, switches and fittings carried on the truck
• Frozen line, surge and flood damage diagnosis
• Well disinfection and flushing after a flood
• Up-front price before the repair starts